FAQ

Our rentals are for a 24-hour period based off the time of your event. We will plan to deliver the trailer approximately 12 hours before the event and pick up 12 hours after the event. We do this to allowample setup and clean up time. We can work with these time frames if needed on a case-by-case basis.

Prices are per day of the event. We request that you utilize your event date and time when making your reservation. We will contact you and arrange delivery around your event schedule. We typically deliver 12 hours before the event and pick up 12 hours after. For example, if your event is Saturday afternoon list your rental for Saturday, we will coordinate drop off Friday evening and pickup Sunday morning.

This depends greatly on the rental timeframe selected. We aim to deliver the trailer 12 hours before the rental period to allow our customers the most efficient use of their rental.

Everything is stored and strapped into the trailer. Everything from the tables to the coolers has their own spot to make returning the equipment to the trailer a breeze. Smaller items like linens and serving utensils come packed in plastic totes. All locations are labeled.

Yes, all equipment needs to be clean and properly stored. Tables and chairs should be wiped clean. Serving ware should be thoroughly cleaned and rinsed. Coolers should be rinsed and wiped out. For any questions on the exact cleaning procedures please refer to the laminated instructions at the back of the trailer. Failure to clean rentals will result in cleaning being charged at $85/hr.

This will be taken out of your damage deposit and if necessary, you will be charged the difference.

You are responsible for the replacement cost of the item. However, we allow our customers 2 weeks to try to find the item, as it will usually reappear.

You will need a space 12 foot by 15 foot to park the trailer. This will need to be easily accessible for pickup and drop off as well as unlikely to impede traffic. Each tent needs approximately 4 feet of clearance on each side to setup and take down. All other equipment is flexible to your needs and location.

We recommend cutting your lawn the day before to avoid damage or staining to our equipment. Before our arrival you will need a location decided for the trailer that our driver can back into. This can be adjusted the day of the event as needed. The person who’s name the delivery is scheduled in will need to be onsite to accept delivery and sign final documents. They will need to be over 18 years of age.

The person who’s name the delivery is scheduled in will need to be onsite to accept delivery and sign final documents. They will need to be over 18 years of age.

Click the book now button and choose which package works best for your event. From there simply fill out the delivery address and follow the checkout instructions. Be sure to use the date and time of your event.

Changes can be made up to 7 days in advance, however they are subject to availability. Please email us for any changes.

There is a 10% fee for all event cancellations. Events cancelled less than 7 days prior to the event will incur a 25% fee. In either case the damage deposit will be fully refunded. Rescheduling your event is subject to availability and will be addressed on a case-by-case basis.

All payments are processed via credit card through our online store.

There is no correct answer to this question. Many items are readily available on short notice, while a select few might book out well in advance on busier dates and times of the year. Our best guidance is to reserve as far in advance as possible.

We do not charge a delivery fee in our rental area. If you would like delivery outside of our service area please email or call us for a quote on delivery.

Currently our service radius is Litchfield County, New Haven County, Fairfield County, Middlesex County, and Hartford County.

No. Due to the design of our rental products in a deliverable trailer we do not allow pickups.

No, once your payment is processed your order is finalized. We will contact you 24-72 hours in advance to arrange your delivery time.

Currently no. We are constantly looking to expand our offerings. Please submit any requests through our contact form, we look forward to your input.

Yes! We offer all of those options at checkout.

The damage deposit covers any broken, lost, or dirty items. This charge may not be equal to the incurred cost. If the damage is higher than the damage deposit you will be responsible for the difference. If it is lower, we will refund the difference. In the case of missing items, we will hold the entire fee for 2 weeks before using the funds to replace the item and refunding the difference. If the item is found in that 2 weeks, we will refund the entire deposit.